Shipping and Returns
Shipping:
Free Shipping! We offer free shipping on all orders, regardless of the purchase amount. No hidden fees!
Delivery Time: Most orders are dispatched within 1-2 business days, and you can expect your package to arrive within 3-7 business days from the date of purchase. Please note that delivery times may vary based on your location.
Tracking Your Order: Once your order ships, we will provide you with a tracking number via email, so you can easily monitor the progress of your delivery.
Returns and Refunds:
If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process within one year of your purchase date. Here are the details:
Free Return Shipping: We understand that returns can be inconvenient, so we offer free return shipping within one year of your purchase. To initiate a return, please contact our customer service team at info@proaviana.com. They will provide you with instructions and a return label to make the process as easy as possible.
Condition of the Item: To be eligible for a return, the item must be in its original condition, unused, and with all the original packaging and tags intact. We recommend keeping the packaging until you are completely satisfied with your purchase.
Refund Process: Once we receive your returned item and inspect it, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service team at info@proaviana.com. They will assist you in processing the exchange and provide further instructions.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately at info@proaviana.com, and we will arrange for a replacement or refund.
If you have any questions or concerns about our shipping and return policy, please don't hesitate to reach out to our customer service team at info@proaviana.com. We are here to make your shopping experience with Aviana enjoyable and worry-free!
The Aviana Team <3